JM GLOBAL SARL
GENERAL TERMS AND CONDITIONS OF SALE (GTC / CGV)
Article 1 — Service provider identification
These General Terms and Conditions of Sale are issued by:
Company name: JM GLOBAL SARL
Registered address: 12 avenue Maurice Thorez, 94200 Ivry-sur-Seine, France
SIRET number: 798 973 103 00038
Training activity declaration number: 11 75 53826 75
Email: contact@jmglobal.fr
Website: https://www.jmglobal.fr/
The training activity declaration number does not constitute State accreditation or approval. JM GLOBAL’s Qualiopi certification applies only to the categories of training activities for which certification has been granted.
Article 2 — Scope of application
These General Terms and Conditions of Sale define the general terms under which JM GLOBAL provides services described on its website and in its quotations, contracts, training agreements and other contractual documents.
Services may include, in particular:
vocational training;
business coordination, support and assistance services;
administrative assistance and project coordination;
services relating to VAT refund claims for businesses established outside the European Union, limited to the scope of the assignment actually accepted by JM GLOBAL;
other services expressly described in an accepted quotation or contract.
These terms apply to individual and business customers, subject to the specific provisions applicable to each customer category and type of service.
Mandatory applicable legal provisions prevail over any conflicting provision of these terms.
Article 3 — Contractual documents and order of precedence
The services may be defined in the following documents:
an accepted quotation;
an individual vocational training contract, where required;
a vocational training agreement, where applicable;
a service agreement;
a mandate or specific document relating to an administrative or tax assignment;
annexes and amendments expressly accepted by the parties.
These General Terms and Conditions supplement those documents.
In the event of a conflict, the specific provisions of the signed contract or training agreement prevail for the relevant service, subject to mandatory legal requirements.
No contractual provision may deprive a consumer or trainee of rights granted by law.
Article 4 — Quotations, orders and contract formation
Depending on the service, the quotation specifies its scope, price, any applicable duration, delivery arrangements and payment terms.
A contract becomes binding in accordance with the procedure stated in the quotation or relevant document, including written acceptance or electronic signature where applicable.
For vocational training undertaken by an individual at their own expense, the individual training contract must be concluded before final enrolment and before payment of any training fees, in accordance with the applicable provisions of the French Labour Code.
JM GLOBAL may request information and documents reasonably necessary to perform the service.
Any material change to the scope, schedule or price must be agreed in writing by the parties.
Article 5 — Prices and payment terms
The applicable prices are those stated in the quotation or contract accepted by the customer.
Unless otherwise stated, prices are expressed in euros. The contractual document specifies whether the amount is exclusive of VAT, inclusive of VAT or exempt from VAT.
For vocational training services that genuinely qualify for the applicable tax exemption, the following wording may be used:
“VAT exemption pursuant to Article 261, 4-4° a of the French General Tax Code.”
This exemption applies only to transactions meeting the relevant legal requirements. It does not automatically extend to consultancy, coordination, administrative assistance or other services provided by JM GLOBAL.
Payments shall be made according to the schedule and payment methods specified in the accepted quotation or contract.
For individual vocational training contracts governed by Articles L. 6353-3 to L. 6353-7 of the French Labour Code, the specific rules on withdrawal periods, the cap on the initial payment and subsequent instalments apply.
For business customers, payment deadlines, late-payment penalties and, where the legal requirements are met, the fixed recovery-cost indemnity shall be specified in the contractual document or invoice in accordance with applicable law.
For consumer customers, payment terms and the consequences of late payment shall comply with the protective provisions of the French Consumer Code.
Article 6 — Specific provisions for vocational training
Where a service constitutes vocational training, the applicable contractual documents specify, in particular, the programme, objectives, duration, delivery arrangements, teaching resources, assessment methods and financial terms.
For individuals undertaking vocational training at their own expense, an individual vocational training contract shall be concluded in accordance with Articles L. 6353-3 to L. 6353-7 of the French Labour Code.
Information and documents required by law shall be provided to the trainee within the applicable time limits.
Cancellation, interruption, withdrawal and payment conditions are governed by the training contract and applicable law. The specific provisions governing individual vocational training contracts prevail over any inconsistent general provision of these terms.
The trainee must comply with the rules applicable to the training, safety instructions and organisational arrangements communicated to them.
JM GLOBAL shall provide the teaching, human and organisational resources specified in the contractual documents. Unless expressly agreed otherwise in writing, participation in training does not guarantee the award of a particular qualification, employment, funding or commercial outcome.
Article 7 — Performance of services
JM GLOBAL performs services within the scope defined in the accepted quotation, contract or mandate.
The customer must provide the information, documents, authorisations and other materials reasonably required to perform the service within the agreed time limits.
Delivery times may depend on the timely provision of information, the customer’s cooperation and, where relevant, processing times of administrative authorities or third parties.
Additional services or changes exceeding the original scope may be covered by a supplementary quotation or written amendment.
Unless expressly agreed otherwise in writing, JM GLOBAL generally undertakes an obligation of reasonable efforts for coordination, assistance and support services, rather than guaranteeing a specific outcome.
Article 8 — International tax and administrative assignments
Services relating to VAT refund claims for businesses established outside the European Union shall be performed only within the scope of the accepted mandate, contract and expressly agreed assignment.
The customer remains responsible for the accuracy, completeness and authenticity of the information and documents provided.
Where an assignment requires a qualification, tax mandate, appointment of a tax representative or prior administrative formality, performance is subject to obtaining and maintaining the necessary authorisations.
JM GLOBAL does not guarantee acceptance of a claim by an authority, the amount or timing of a refund, or the outcome of any procedure dependent on an administrative authority or third party.
JM GLOBAL’s obligations, any applicable fees, the conditions for refunding amounts already paid, and the consequences of failure or inability to perform the assignment shall be set out in the specific contract and mandate.
No guarantee of a VAT refund or administrative outcome shall be inferred solely from the general description of a service on the website.
Article 9 — Cancellation, postponement and interruption
Any request to cancel, postpone or interrupt a service must be submitted to JM GLOBAL in writing, preferably by email to contact@jmglobal.fr, identifying the relevant service and the reasons for the request.
Financial consequences shall be determined by the applicable contract or quotation, services actually performed, expenses actually incurred where recoverable under the contract and law, and applicable legal provisions.
No fixed cancellation or postponement fee automatically applies to all services. Any specific fee must have been validly agreed in the applicable contractual document and must comply with the law.
For individual vocational training, the financial consequences of early termination or discontinuation must be specified in the training contract. Where duly recognised force majeure prevents the trainee from attending the training, Article L. 6353-7 of the French Labour Code applies: only services actually delivered may be charged proportionately to their contractual value.
For other services, the parties may seek an amicable solution confirmed in writing, where appropriate, without prejudice to their respective legal rights.
Article 10 — Consumer right of withdrawal
Where a customer is a consumer and the contract is concluded at a distance or away from business premises, a right of withdrawal may apply under the French Consumer Code, particularly Article L. 221-18.
Subject to statutory exceptions, the applicable withdrawal period for relevant service contracts is generally fourteen days from the conclusion of the contract.
The consumer may notify JM GLOBAL of their decision by an unequivocal statement or use the online form available at:
https://www.jmglobal.fr/contact/formulaire-de-retractation.html
The online form is a means of notifying withdrawal; it does not replace the legal conditions governing the exercise of the right.
If the consumer requests that the service begin before the withdrawal period expires, any consent or acknowledgement expressly required by law must be obtained. The consequences of withdrawal after performance has begun are determined in accordance with applicable law.
Certain statutory exceptions may apply, including to services fully performed where the legal requirements are met.
For individual vocational training contracts, the specific provisions of the French Labour Code apply. Under Article L. 6353-5, the withdrawal period is ten days from signature, extended to fourteen days in situations provided for by the applicable legislation, including certain contracts concluded at a distance or away from business premises.
An individual training contract may provide a more favourable contractual period for the trainee. The provisions of the signed contract must be respected, without reducing the trainee’s mandatory legal rights.
This article does not create a statutory right of withdrawal where none is provided by law.
Article 11 — Customer obligations and liability
The customer must provide accurate information, supply necessary documents and inform JM GLOBAL of any change that may affect performance of the service.
To the extent permitted by law, JM GLOBAL shall not be responsible for consequences directly attributable to inaccurate, incomplete or late information provided by the customer, or for independent decisions made by administrative authorities, funding bodies or other third parties.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability relating to gross negligence, wilful misconduct, personal injury or mandatory consumer rights.
Article 12 — Intellectual property
Programmes, teaching materials, documents, content and tools provided or made available in connection with the services remain subject to the intellectual property rights of their respective owners.
Unless authorised in writing or otherwise permitted by law, the customer or trainee may not reproduce, distribute, commercialise or make these materials available to third parties beyond the authorised use.
The scope of any licence or right of use is specified in the quotation, contract or applicable special terms.
Article 13 — Personal data
JM GLOBAL processes personal data necessary to manage enquiries, quotations, contracts, services, invoicing and compliance with legal obligations.
Personal data are processed in accordance with applicable data protection legislation.
Data subjects may exercise their rights under the applicable legislation by contacting contact@jmglobal.fr.
Further information about processing purposes, legal bases, recipients, retention periods and data-subject rights may be provided in the website’s privacy policy.
Article 14 — Complaints and consumer mediation
Any complaint may be submitted in writing to JM GLOBAL SARL:
Address: 12 avenue Maurice Thorez, 94200 Ivry-sur-Seine, France
Email: contact@jmglobal.fr
JM GLOBAL will review complaints and endeavour to provide an appropriate response.
If a dispute with a consumer remains unresolved following a prior written complaint, the consumer may refer the matter free of charge to the competent consumer mediator, subject to applicable admissibility requirements.
The mediator listed by JM GLOBAL, subject to confirmation that the mediator is competent for the dispute concerned, is:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
Address: 49 rue de Ponthieu, 75008 Paris, France
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
Telephone: 01 89 47 00 14
Except where the law provides otherwise, consumer mediation does not apply to commercial disputes between business customers.
Article 15 — Force majeure
Neither party shall be held liable for a failure to perform resulting from an event meeting the legal criteria for force majeure, subject to applicable mandatory provisions.
The affected party shall notify the other party within a reasonable time and, where possible, provide information necessary to assess the consequences of the event.
The effects of force majeure, including suspension, termination or payment consequences, shall be determined in accordance with the law and the specific provisions of the applicable contract.
For individual vocational training contracts, the specific provisions of Article L. 6353-7 of the French Labour Code remain applicable.
Article 16 — Governing law and dispute resolution
These General Terms and Conditions are governed by French law.
In the event of a dispute, the parties are encouraged to seek an amicable resolution, without prejudice to their right to exercise legal remedies.
If no agreement is reached, the dispute shall be submitted to the competent courts in accordance with the applicable legal jurisdiction rules.
Nothing in these terms derogates from mandatory rules on subject-matter or territorial jurisdiction or from rights granted to consumers by law.
Article 17 — Entry into force and updates
These General Terms and Conditions apply to orders concluded after their effective date, subject to the applicable contract and law.
JM GLOBAL may update these terms to reflect changes in its services or applicable regulations.
The version applicable to an order is the version made available to the customer and applicable on the date the contract is concluded, subject to mandatory legal requirements.
JM GLOBAL SARL
12 avenue Maurice Thorez, 94200 Ivry-sur-Seine, France