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MODULE & DUREE
模块&时长
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SITUATION DE COM
交际情境
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PRONONCIATION
发音
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GRAMMAIRE
语法
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COMPREHENSION & EXPRESSION ORALE
听力理解与口语表达
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COMPREHENSION & EXPRESSION ECRITE
书面理解与表达
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POINT CULTUREL
文化要点
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INSERTION PRO
职场融入
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Dossier 1A
(7H)
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Introduction et communication de base
- Se présenter et accueillir les clients
- Se présenter et demander des informations basiques
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/h/，/aɪ/ and /iː/
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Verb be (singular): I and you
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- Use your name to say hi and hello
- Listen and say the contractions
- Listen and say the number
- Listen and say the days of the week
- Listen and say goodbye
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- Read dialogues name to say hi and hello
- Write the numbers
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- Greetings and introductions
- Days of the week
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- Mises en situation : accueil, vente, services FDJ, PMU, presse, boissons, repas
- Champs lexicaux du domaine professionnel des participants (supports spécifiques selon les participants-fiches de vocabulaire spécialisé
- Dialogues en contexte
- Jeux de rôles journaliers et professionnel
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Dossier 1B
(7H)
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- Saluer et accueillir les clients
- Utiliser les formules de politesse et les expressions usuelles
- Booking a table
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/ɪ/, /əʊ/, /s/ and /ʃ/
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Verb be (sigular): he, she, it
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- Listen and say cities, countries and nationalities
- Listen to the difference between he and she
- Listen and do the actions
- Booking a table
- Song: All Together Now
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- Write the countries
- Match the words with the photos
- Listen and write 6 sentences or questions
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- Countries and nationalities
- Polite questions (How can I help you?)
- Pratique : accueil client, demande de pièce d’identité, donner un ticket de jeu, booking a table
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Dossier 2A
(7H)
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Prise de commandes et services et transactions simples
- Vocabulaire des produits et transactions simples
- Expliquer les heures d’ouverture, happy hours
- Décrire les produits vendus (boissons, soft drink, beer, wine, cocktail, types d’alcools, cocktails, garnitures, snacks, repas, tabac, jeux, presse, boissons cigarettes, tabac à roule, menus, quantités)
- Nationalities
- Phone numbers
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- /dʒ/, /tʃ/ and /ʃ/
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- Verb be (plural): we, you, they
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- Listen and repeat the words and sounds
- Listen and say the nationalities
- Listen and complete the chart
- Listen and ask the questions
- Answer the questions with a partner. Use he/she/it is; yes they are or no they aren’t or I don’t know
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- Complete sentences with a country
- Write the nationalities
- Read the conversation and answer the questions
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- Numbers, prices, and quantities
- Everyday objects vocabulary
- Functional language: How much is it? Can I have...?
- Pratique : ventes courantes (tabac, magazines), validation de jeux (FDJ)
- Is dim sum Japanese ?
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Dossier 2B
(7H)
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- Annoncer les prix, donner la monnaie
- Moyens de paiement : cash, card, contactless
- Gérer le rendu de monnaie et la carte bancaire
- Règles légales : age limit, ID check
- Répondre aux questions courantes (Do you sell… ?)
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- Sentence rhythm
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- Wh- and how questions with be
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- Listen and complete the online conversation
- Listen to the differences between numbers
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- Read the online conversation and complete the chart
- Write the numbers
- Writing: completing a form
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Dossier 3A
(7H)
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Donner des informations et gérer les demandes
- Expliquer les horaires, les services proposés
- Donner des directions simples (proche du tabac)
- Gérer des demandes particulières (Do you have rolling papers?)
- Small things
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- /z/ and /s/
- Plural endings
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- Singular and plural nouns
- A / an
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- Communication: memory game
- Speaking: look at the photos.
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- Read the list. What do you think are the top three things?
- What’s in your bag?
- Tick the things
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- Places in town, directions
- Opening hours
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Dossier 3B
(7H)
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- Expliquer une promotion
- Saying and understanding prices
- Buying a meal
- Souvenirs
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- /ð/ and /ə/
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- This / that / these / /those
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- Listen and circle the things that the woman buys
- Speaking: what is the souvenir on the market stall?
- Listen and circle the things that the woman buys
- Song: That’s how much
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- Read the dialogue and complete the questions
- Buying lunch: read the menu
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- Functional language: We open at..., It’s next to...
- Understanding prices
- Pratique : indiquer un point relais, expliquer le paiement par carte
- In a pub
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Dossier 4A
(7H)
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Gérer les situations particulières
- Situations spécifiques : jeux et services
- Expliquer les règles simples des jeux (FDJ, PMU)
- Gérer la vente de recharges téléphoniques et autres services
- People and Family
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- /ʌ/, /æ/ and the /ə/ sound
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- Posessive adjectives
- Possesive ‘s
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- Listening: point to the people in the photo and say their names
- Speaking: point the people in your shop: what are their names?
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- Read and complete the sentence with a highlighted phrase
- Write the names of six people (your friends or family) on a piece of paper
- Writing: posting a phot. Write about your family
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- Vocabulary: games, lottery, payments
- Modal verbs: Can I...?, Could you...?
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Dossier 4B
(7H)
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- Expliquer comment remplir un ticket, annoncer un gain
- Prendre des réservations pour un service (si applicable)
- Client qui demande un produit indisponible
- Refus de vente(Underage, No ID)
- Colors and common adjectives
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- /uː/, /ɑː/ and /ɔː/
- Linking
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- Adjectives
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- Listening: colors and common adjectives
- Speaking: talk about the products in your shop
- Listen and say the plural
- Speaking: I prefer
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- Reading: match the products and nationalities
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- Pratique : expliquer comment remplir un ticket, annoncer un gain, réserver une table ou un espace
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Dossier 5A
(7H)
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Fluidifier la conversation, gérer les imprévus et fidéliser la clientèle
- Réagir face à une réclamation simple
- Expressions pour conclure la vente
- Food and drink
- Breakfast around the world
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- Word stress
- /tʃ/, /dʒ// and /ɡ/
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- Present simple + and -: I, you, we, they
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- Listen: Dominic from Bath in the UK, Louisa from Miami in the USA and Ken from Osaka in Japan
- Listening: listen to four people and complete the chart
- Speaking: talk to a partner and say what’s true and what isn’t true about your country
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- Read the text: Dominic from Bath in the UK, Louisa from Miami in the USA and Ken from Osaka in Japan
- Writing: Food and drink: coffee, hot milk, orange juice, cereal
- Read and tick if they are true about you or your country
- Writing: posting a comment
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- Useful phrases for customer service
- Expressions for apologies and solutions
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Dossier 5B
(7H)
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- Proposer un produit alternatif (We don’t have Marlboro, but we have...)
- Utiliser des phrases pour fidéliser le client et remercier
- Petites conversations (Nice weather, Have a good day)
- A very long flight
- Telling the time
- Saying how you feel, e.g.g I’m tire, hungry, etc.
- A night out
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- /w/, /v/ and /ɒ/
- Sentence rhythm and linking
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- Present simple? I, you, we, they
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- Listening: A British woman and an American woman on a flight
- Listening: back to the airport by taxi
- Speaking: do you live…?
- Listen and repeat the times
- Listen and draw the time on the clocks
- Song: Stop the Clock
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- Reading: A British woman and an American woman on a flight
- Reading: A British woman and an American woman on a flight
- Write four sentences about you, two positive and two negative
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- Pratique : simulation de réclamations, gestion de clients étrangers réguliers, proposer des collations, snacks, plats simples pour fidéliser un client
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